Refund and Return Policy – FEEDVIRAL
Effective Date: March 3, 2025

1. Overview

At FEEDVIRAL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review the details below to understand our policies.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • Returns must be initiated within 30 days of the delivery date.

  • Proof of purchase (receipt or order confirmation) is required.

  • Items purchased on final sale or marked as non-returnable cannot be refunded.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@feedviral.xyz with your order details.

  2. We will provide a return authorization and shipping instructions.

  3. Pack the item securely and ship it back using a trackable shipping service.

  4. Once we receive the returned item, we will inspect it and process your refund or exchange.

4. Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after approval.

  • Shipping fees are non-refundable.

  • If the item is returned damaged or not in its original condition, a partial refund may be issued at our discretion.

5. Exchanges

  • If you wish to exchange an item for a different size or style, please contact us within 30 days of receiving your order.

  • Exchanges are subject to product availability.

  • If the requested item is out of stock, we will issue a full refund or store credit.

6. Damaged or Defective Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover the return shipping cost and send a replacement at no extra charge.

7. Non-Returnable Items

  • Items marked as final sale.

  • Customized or personalized products.

  • Gift cards.

  • Items damaged due to misuse or improper care.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.

  2. Contact your credit card company (it may take time before your refund is officially posted).

  3. If you have done all of the above and still have not received your refund, contact us at info@feedviral.xyz.

9. Contact Us

If you have any questions about our Refund and Return Policy, feel free to reach out to us:

📍 Address: 767 Rivendell Drive, Massillon, United States
📞 Phone: 330-837-4498
📧 Email: info@feedviral.xyz
🌐 Website: https://feedviral.xyz/